Refund policy
Returns & Refunds
At Jacrae Collective, we take pride in the quality of every piece we produce. If you’re not completely satisfied with your order, we’re here to help.
Returns
Returns are accepted within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unwashed.
- Have all original tags attached.
- Be returned in its original condition and packaging.
- Include proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
We cannot accept returns for:
- Gift cards.
- Items marked as Final Sale.
- Products that have been worn, washed, altered or damaged after delivery.
- Returns requested outside the 14-day return period.
Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs. We’ll resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, you’ll be notified of the outcome.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.
We recommend using a tracked delivery service, as Jacrae Collective cannot be responsible for returns lost in transit.
Exchanges
Exchanges are subject to stock availability. If your preferred size or colour is unavailable, a refund will be issued instead.
Contact
For all return enquiries, please contact:
Email:info@jacraecollective.com
Please include your order number in all correspondence.
